BOOKINGS: We suggest you make you treatment day bookings 3-4 weeks or a few months in advance.
A deposit is required in order to secure the date. Until the deposit payment is received this is considered a preliminary booking and the date requested can remain available for another party to book.

CANCELLATIONS: Cancelations for entire group treatment days must be made 72hrs in advance in order to receive a refund.  Once your treatment day has been reserved we will be unable to issue any refunds for any individual guest’s cancellations or no shows and advice others to take their treatment slots.

DEPOSITS: £10 per person:  5 = £50, 10 = £100, 15 = £150, 20 = £200

BOOKING CONDITIONS & PAYMENT:  Payment of deposits may be made by a cheque payable to "My Personal Sanctuary" Or an online bank transfer. Please send confirmation of deposit to My Personal Sanctuary and My Personal Sanctuary will send confirmation of deposit received.
My Personal Sanctuary will email the full balance and payment is due 21 days prior to the treatment day.

POSTAL ADDRESS: Post to: My Personal Sanctuary, 78A King Street, Knutsford, Cheshire WA16 6ED
 

PRIVACY STATEMENT: All guests details held are solely used by My Personal Sanctuary and shall not be disclosed to any third parties. From time to time we will send out a news letter via email and if you do not wish to receive such information please email us and let us know. Thank you
 

CLIENTS COMMENTS: In order for use to continually improve and offer the best possible service, we welcome all comments for our website. It is valuable to us, so please speak to the manager or send us an email or fill in our questionnaire sent to you after the event.
 

LIABILITY: All therapists are fully qualified, trained and in - house trained with MPS. Each therapist holds liability insurance for your peace of mind. (£2m legal liability cover, for accidental injury to customers)
 

COMPLAINTS: Please contact My Personal Sanctuary direct and we will deal with the complaint promptly. Should the nature of the complaint be serious then written notification should be posted to My Personal Sanctuary.
 

IMPORTANT NOTICE: Our therapists uphold strict professional and ethical standards. Any illicit or sexually-suggestive remarks or advances will result in immediate termination of service. You will be liable for full payment of scheduled service. Therapists will refuse or terminate treatment if any of the following apply:

·         Misconduct such as solicitation or suggestive comments

·         Broken skin or lesions

·         Any medical conditions not mentioned at the time of reservation

·         Intoxication
 

CHILDREN: Please understand that children under the age of 15 cannot receive well-being holistic treatments, safety always comes first. (We can provide file & polishes to the nails – please ask for more details)
 

MOBILE TELEPHONES: All mobile phones must be switched off when entering treatments

GRATUITIES POLICY: Your personal recommendation is our best reward, however we do not object to gratuities to the therapists.
 

WEBSITE/BROCHURE DETAILS: My Personal Sanctuary aims to ensure that the information provided is accurately conveyed in the website/brochure and other promotional literature and materials produced and circulated.
However, the information and prices in this website/brochure/other material may have changed by the time of booking.

Whilst every effort is made to ensure the accuracy of the website/brochure/other material and prices at the time of printing, changes and errors do occasionally occur. The guests must therefore check all details of their chosen arrangements with My Personal Sanctuary at the time of booking.

PRODUCTS: Where possible we endevour to use organic products, however there will be occasions where this is not possible for example when using nail varnish remover.