APPOINTMENT BOOKINGS

We strongly suggest you make you treatment bookings 3-4 weeks or months in advance.

Confirmation of your booking along with additional pre-arrival information will be sent upon receipt of the deposit.

In the event of an unsecured reservation, the full price of the inclusive cost will be payable immediately

CANCELLATIONS

Cancellation 2 weeks or more before hand - 50% refund of balance

Cancellation or no show less than 2 weeks before hand no refund.

DEPOSITS

All bookings must be secured with a £50 non refundable deposit – and the balance due payable 2 weeks before hand.

BOOKING CONDITIONS & PAYMENT:

Payment of deposits may be made by a cheque payable to "My Personal Sanctuary". A deposit of £50 in total is required to secure any booking, except where the first day of the Clients holiday is less than 2 weeks (14 days) away in which case full payment should be made. The full balance of payment is due 21 days prior to the first day of the clients holiday and can be made by cheque made payable to My Personnel Sanctuary.

By post to: My Personal Sanctuary, 78A King Street, Knutsford, Cheshire WA16 6ED

A confirmation of booking will be made upon the Client's £50 deposit made by cheque. Verbal or written instructions from the Client of dates will be required.

A confirmation letter in respect of that booking will then be forwarded by post or electronic mail by the Company. Any error in these details should be notified to the Company within 3 working days of receipt.

Any balance of charges not received by the Company on or before the due date will be treated as a cancellation of the contract by the Client.

CLIENTS COMMENTS

In order for use to continually improve and offer the best possible service, we welcome all comments. It is valuable to us, so please speak to the manager or send us an email or fill in our questionnaire sent to you after the event.

COMPLAINTS

Any complaints should be notified promptly in person to the Company owners or the owners representatives in their absence and the Company shall, at all times, endeavour to deal with any complaint promptly.

Should the nature of the complaint be serious then written notification should be posted to the Company.

CHILDREN

Please understand that children under the age of 15 can not receive well-being treatments, safety always comes first.

MOBILE TELEPHONES

All mobile phones must be switched off when entering treatments

GRATUITIES POLICY           

Your personal recommendation is our best reward, however we do not object to gratuities to the therapists.

WEBSITE/BROCHURE DETAILS

The Company aims to ensure that the information provided is accurately conveyed in the website/brochure and other promotional literature and materials produced and circulated by the Company.

However, the information and prices in this website/brochure/other material may have changed by the time of booking. Whilst every effort is made to ensure the accuracy of the website/brochure/other material and prices at the time of printing, changes and errors do occasionally occur.

The Client must therefore check all details of their chosen arrangements with the Company at the time of booking.